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Advice needed in a business sense...

Last post 11-11-2009, 5:05 PM by photographerlady. 2 replies.
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  •  11-06-2009, 3:48 PM 67364

    Advice needed in a business sense...

    Hey ladies - as some of you may know, I have a photography business...I have a situation that I need some advice on, with what to do...This probably isn't the "normal" post for here, but I thought, what the heck. You gals have always given me some very good feedback!

    Here goes:

    I recently had a photo shoot for a hs senior. The mother (who is expecting me to give away my services away to her for free, mind you) paid the down payment due at time of sitting (I require $50 - and after this experience, I'm sure to up it to more!). When I showed up for the shoot, I was just a couple minutes late, and knew immediately that this lady (the mom) wasn't a Christian, when she demanded to know why I was the slightest bit late. I explained to her that I had just gotten out of church (which was a 5 minute jot to the location I met them at!). She ranted and raved, yelling at me, saying, "there's far more important things than church - and right now, it's my sons' senior pictures!" I did the shoot and at the end, told the client to give me at least 2 wks to edit the photots. At the week mark, when her images were finished & on a slideshow to view on my website, she stated that she'd not be able to view them for 2 wks - - this was the day after she'd called me up angry that the photos weren't done yet. K, so she viewed the slideshow, liked "some" of the pictures, but immediately demanded a FREE proof book & FREE Book containing all edited images (i guess due that some of her friends had been given really nice leather-bound proof books - they went with a different studio), neither which I provide in the package she chose to go with, or any for that matter (only available ala carte). She refused to go with the senior portrait package. Well, now it has been about a month since I last talked to her, explaining I would not be giving away my services for free - what normal photographer would? I explained to her, that if she wanted a proof book, she would have to order this seperately (ala carte). Afterall, when she receives her final portrait package, it includes a free CD containing all images, and a copyright release!

    I recently (earlier this week) sent her a email message, following up with her. She responds with, "I am not happy with any of your pictures of my son, nor the business you provide! I refuse to pay for your services, and have decided to go with my original choice of photographer - someone who is a professional and will give me what I want!!!"

    What would your reaction be to this, and how would you handle it? My mom thinks that other photographers in the area should know she doesn't pay her bills, but I'm not sure what to do in a situation like this...Thanks for any advice!
    Put on a heart of compassion, kindness, humility, gentleness and patience.
    Colossians 3:12
  •  11-06-2009, 4:07 PM 67365 in reply to 67364

    Re: Advice needed in a business sense...

    GloryBPhotography:
    Hey ladies - as some of you may know, I have a photography business...I have a situation that I need some advice on, with what to do...This probably isn't the "normal" post for here, but I thought, what the heck. You gals have always given me some very good feedback! Here goes: I recently had a photo shoot for a hs senior. The mother (who is expecting me to give away my services away to her for free, mind you) paid the down payment due at time of sitting (I require $50 - and after this experience, I'm sure to up it to more!). When I showed up for the shoot, I was just a couple minutes late, and knew immediately that this lady (the mom) wasn't a Christian, when she demanded to know why I was the slightest bit late. I explained to her that I had just gotten out of church (which was a 5 minute jot to the location I met them at!). She ranted and raved, yelling at me, saying, "there's far more important things than church - and right now, it's my sons' senior pictures!" I did the shoot and at the end, told the client to give me at least 2 wks to edit the photots. At the week mark, when her images were finished & on a slideshow to view on my website, she stated that she'd not be able to view them for 2 wks - - this was the day after she'd called me up angry that the photos weren't done yet. K, so she viewed the slideshow, liked "some" of the pictures, but immediately demanded a FREE proof book & FREE Book containing all edited images (i guess due that some of her friends had been given really nice leather-bound proof books - they went with a different studio), neither which I provide in the package she chose to go with, or any for that matter (only available ala carte). She refused to go with the senior portrait package. Well, now it has been about a month since I last talked to her, explaining I would not be giving away my services for free - what normal photographer would? I explained to her, that if she wanted a proof book, she would have to order this seperately (ala carte). Afterall, when she receives her final portrait package, it includes a free CD containing all images, and a copyright release! I recently (earlier this week) sent her a email message, following up with her. She responds with, "I am not happy with any of your pictures of my son, nor the business you provide! I refuse to pay for your services, and have decided to go with my original choice of photographer - someone who is a professional and will give me what I want!!!" What would your reaction be to this, and how would you handle it? My mom thinks that other photographers in the area should know she doesn't pay her bills, but I'm not sure what to do in a situation like this...Thanks for any advice!
    It sounds like the lady is trying to manipulate you into what she wants.... and if this other "original" choice of photographer is so wonderful, why didn`t she go with her to start with? She sounds like a brat who is used to getting her way with everyone. I would just let her go. Who needs business with someone like that anyways?
    If God is for us, who can be against us? Rom. 8:31
  •  11-11-2009, 5:05 PM 67506 in reply to 67365

    Re: Advice needed in a business sense...

    I'm also a photographer. I wouldn't worry too much about it - just move on to other clients. She sounds like trouble to me, I would just try to get out as gracefully as possible.
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